After-Sales Service
After-Sales Service
At JieTech LCD Co., Ltd., we are committed to providing reliable, professional, and comprehensive after-sales support to ensure the long-term performance and satisfaction of our customers worldwide. Our service philosophy is built on three core principles: Proactive Response, Full-Cycle Support, and Value Co-Creation.
🛠 Our Service Commitment
| Service Aspect | What We Offer |
|---|---|
| Technical Support | Dedicated engineering support for installation, debugging, and troubleshooting. |
| Quality Assurance | All products undergo strict quality control and comply with ISO 9001:2015 & IATF 16949:2016 standards. |
| Warranty Policy | Standard warranty coverage for all products, with extended options available upon request. |
| Repair & Replacement | Efficient repair services and replacement for defective products within warranty terms. |
| Product Training | Technical training and documentation to help your team integrate and maintain our displays effectively. |
| Customized Service Plans | Tailored service packages for bulk orders or long-term partnership projects. |
📞 Support Channels
- Email Support: [email protected]
- Phone: +86 138 2656 6194
- Website: https://www.jiclcd.com
- Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)
⚙️ Service Process
Issue Reporting
Contact us via email or phone with your product model and description of the issue.
Diagnosis
Our technical team will analyze the problem and provide a solution within 24 hours.
Solution Implementation
We guide you through repair, replacement, or technical adjustments.
Follow-Up
We conduct follow-up checks to ensure the issue is fully resolved and collect your feedback.
🌍 Global Service Network
With branches in the United States, Malaysia, Vietnam, and across China, we provide localized support to ensure timely and effective service for our international clients.
📄 Certifications & Quality Systems
Our after-sales processes are backed by internationally recognized certifications:
💡 Why Choose JieTech After-Sales Service?
- ✅ Rapid Response – 24-hour initial response guarantee for critical issues.
- ✅ Expert Team – 100+ experienced engineers ready to assist.
- ✅ Global Reach – Service support across 70+ countries and regions.
- ✅ Customer-Centric Approach – We grow with our clients through continuous support and collaboration.
- ✅ Proactive Maintenance – Regular follow-ups and preventive service recommendations.
- ✅ Documentation & Training – Comprehensive guides and training materials available.
Need Immediate Assistance?
For any after-sales inquiries, please do not hesitate to reach out. We are here to ensure your display solutions perform flawlessly, from integration to end-user application.
JieTech LCD – Display Excellence, Supported with Care.