After-Sales Service

After-Sales Service

At JieTech LCD Co., Ltd., we are committed to providing reliable, professional, and comprehensive after-sales support to ensure the long-term performance and satisfaction of our customers worldwide. Our service philosophy is built on three core principles: Proactive Response, Full-Cycle Support, and Value Co-Creation.

🛠 Our Service Commitment

Service Aspect What We Offer
Technical Support Dedicated engineering support for installation, debugging, and troubleshooting.
Quality Assurance All products undergo strict quality control and comply with ISO 9001:2015 & IATF 16949:2016 standards.
Warranty Policy Standard warranty coverage for all products, with extended options available upon request.
Repair & Replacement Efficient repair services and replacement for defective products within warranty terms.
Product Training Technical training and documentation to help your team integrate and maintain our displays effectively.
Customized Service Plans Tailored service packages for bulk orders or long-term partnership projects.

📞 Support Channels

⚙️ Service Process

1

Issue Reporting

Contact us via email or phone with your product model and description of the issue.

2

Diagnosis

Our technical team will analyze the problem and provide a solution within 24 hours.

3

Solution Implementation

We guide you through repair, replacement, or technical adjustments.

4

Follow-Up

We conduct follow-up checks to ensure the issue is fully resolved and collect your feedback.

🌍 Global Service Network

With branches in the United States, Malaysia, Vietnam, and across China, we provide localized support to ensure timely and effective service for our international clients.

📄 Certifications & Quality Systems

Our after-sales processes are backed by internationally recognized certifications:

ISO 9001:2015 – Quality Management System
IATF 16949:2016 – Automotive Quality Management
ISO 14001:2015 – Environmental Management System

💡 Why Choose JieTech After-Sales Service?

  • ✅ Rapid Response – 24-hour initial response guarantee for critical issues.
  • ✅ Expert Team – 100+ experienced engineers ready to assist.
  • ✅ Global Reach – Service support across 70+ countries and regions.
  • ✅ Customer-Centric Approach – We grow with our clients through continuous support and collaboration.
  • ✅ Proactive Maintenance – Regular follow-ups and preventive service recommendations.
  • ✅ Documentation & Training – Comprehensive guides and training materials available.

Need Immediate Assistance?

For any after-sales inquiries, please do not hesitate to reach out. We are here to ensure your display solutions perform flawlessly, from integration to end-user application.

JieTech LCD – Display Excellence, Supported with Care.